Terms & Conditions

Truck Guard Terms & Conditions

Any use of the truck-guard.co.uk website is subject to the user agreeing the following Terms and Conditions. These conditions shall apply to all online transactions between Truck Guard (“the Supplier”) and any person, firm or company (“the Purchaser”) placing an order online with the supplier for items promoted by this website.

Nothing stated or implied in these Terms and Conditions shall affect your statutory rights as a customer.

If you do not agree to the Terms and Conditions please do not use this website.

Online payment

Truck Guard uses the secure payment processing system provided by PayPal the Purchaser should see their information regarding security and payment methods.

Delivery

To keep your costs down we use Hermes Parcels which normally takes five working days to deliver. If your order is urgent we can use next day first class at extra cost to yourselves. Post rates to Ireland are much Higher, please ask for details.

Our Guarantee

All products sold on the Truck Guard website carry a one year guarantee subject to the following returns & refunds policy..

Returns & Refunds

Truck Guard always try to send your ordered items in perfect condition. However, occasionally a problem can arise. In the unlikely event that a product is faulty, damaged in delivery or is the wrong item, we ask you to contact us to let us know of the problem within 7 days of receipt. In the case of a problem arising during the guarantee period you should notify us imediately. We will then advise you on whether you are eligible for a refund or replacement.

If for any reason you need to notify us of a problem please contact us on 08001958507, or use our contact form. You will need to quote your order number, the email address you have registered and the details of the problem with the product.

We aim to acknowledge any complaint within 7 working days (usually it takes 1-2 days), and will do our best to resolve it within 28 days. We may ask you to take a photograph of the product to help us clearly understand the problem. Should it be necessary, we will then advise you how to return your item.

Where an item is faulty, we will ask you to return it to us within 7 days of or request. WE CANNOT OFFER A REFUND OR REPLACEMENT UNTIL FAULTY GOODS HAVE BEEN RETURNED TO TRUCK GUARD

If you are eligible for a refund, we will reimburse the price you have paid for the product onto the credit card, debit card or account that you paid with. Alternatively, we may offer (if applicable) to resend the item free of charge. Please note it is not our policy to offer both a refund and to resend.

Refunds cannot be given if the fault is a result of your own actions such as product misuse.

Copyrights

All designs, graphics and text on this site are the copyright of Truck Guard. As a user of this website you are licensed to copy or print portions of the site for your own non-commercial use. Any other use of the materials contained in this website is strictly prohibited unless prior written consent is obtained.

If you find any content on this site that you feel infringes any other copyright please advise us immediately at info@truck-guard,co,uk and we will investigate and respond promptly.